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Sofitel Dubai the Palm Resort

Dubai 2 nights
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Important Notes

  • Tourism Dirham Fee is 10 AED (3*), 15 AED (4*) and 20 AED (5*) per room per night which needs to be paid at time of check-in or check-out (as per hotel policy).
  • Check-in time in Dubai is 3 pm. You may need to wait if you reach early as early check-in is not guaranteed.
  • Room sizes in following hotels are small e.g. City Max (215 sq ft), Howard Johnson (260 sq ft), City Season Towers (240 sq ft). Opt for apartments or 4 star hotels to get larger rooms.
  • All Dubai Hotels charge Tourism Fee in AED, which needs to be paid at the time of check-in or check-out from the hotel.
  • Please be aware that shared safari experiences involve seating arrangements with other guests, and specific seats (e.g., front or middle) are subject to availability. The last row may also feel slightly cozier compared to other seats. If there are any conditions where auto-assigned seats are not preferred, please consider upgrading to a Private vehicle for an additional charge.
  • Carrying alcohol in vehicle or while on tour is not allowed. There is heavy fine of AED 50,000 if caught.
  • It is recommended to buy a SIM card with data before coming out of airport in Dubai. This will help you to get in touch with drivers easily as WhatsApp calls do not work in Dubai.
  • Any changes communicated directly to the driver will not be honored. All requests for changes must be made through our support channel during the trip.
  • Please note that drivers will not contact guests directly through mobile phone or room numbers due to potential language barriers. All coordination will be handled through our support app. Guests are kindly asked to be punctual at the hotel lobby for pick-up to prevent any delays or the need for alternative transportation, which would be at their own expense.
  • We would like to inform you that our airport representatives, drivers, and service Point staff may request your permission to take photographs during your journey. This practice helps us ensure that our services remain consistent and of the highest quality.
  • At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
  • Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.
  • Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of travel.
  • We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to give any refund and respective cancellation policies will apply.

Terms and Conditions

  • Airline seats and hotel rooms are subject to availability at the time of confirmation.
  • In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
  • There will be no refund for unused nights or early check-out (In case of Medical condition it completely depends on hotel policy).
  • There will be no refund for any unutilized services (meals, entrance fees, optional tours, hotels, transport and sightseeing etc) for any reason whatsoever.
  • Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.
  • The price does not include expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
  • We reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
  • In case a flight gets cancelled, we will not be liable to provide any alternate flights within the same cost, any additional cost incurred for the same shall be borne by the traveler.
  • If your stay falls on special dates (like 24th December, 31st December, 14th February, etc.) when hotel organize gala dinner, then there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
  • Country guidelines may change without notice, hence do check travel rules and your eligibility for travel on the regulatory website of the respective country/state, before booking your travel.

Our Scope of Services

  • We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
  • You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
  • If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
  • We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

Hotel Cancellation Policy

  • Hotel cancellation will be as per the hotel cancellation policy. If the hotels are non-refundable, you will not get any refund for hotels in the event of cancellation.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified during the quotation stage in the "Points to Note" section. Some services handle different cancellation policies and they must be respected accordingly.
  • Entrance tickets of any kind are non-refundable from the moment of booking, unless specified otherwise
  • There will be also a service charge of 5% on total value in case of cancellation of Land and 5% on total value for any amendments.
  • Hotel room allocation will be subject to availability and will be on a first come first serve basis.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date.

Payment Policies

  • There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
  • We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.

Amendment of Booking by Guest

  • If you wish to amend or change your booking, you have to communicate your request to us in writing to helpdesk@cozmotravel.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies.
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